While this may not give the players the full recompense they were hoping for, it should be considered carefully. One common outcome of this procedure is that the online casino may agree to make a settlement outside of the courtroom. This contact will lay out the players’ complaints and give the online casino the chance to respond in turn. Once the players’ lawyer has agreed that the players have a reasonable claim and will act on their behalf, the lawyer will normally make formal contact with the online casino. Of course, this does not stop players from taking legal action but can make it harder and more expensive, as players may need to hire a lawyer based in the other country. In many cases, the online casino could be based in Malta or Curaçao. The claim will usually be made and heard in the country that regulates the online casino. This is one key difference when taking legal action against them compared to a physical casino in the players’ own country. One key thing to know about here is that the online casino may operate outside of the players’ own country. This evidence will allow the lawyer to build a solid case against the online casino that will stand up in court. Therefore, players should have the relevant evidence in writing to submit to the lawyer when they contact them. When it comes to taking legal action in this way, the onus is on the players to prove their claims. So, what do players do if they have spoken with the online casino and not gotten the answers they wanted? Or, what happens if the players simply can’t contact anyone at the online casino or the casino has simply disappeared? The next step is to contact a lawyer to begin the process of formal legal action against the casino. Legal action can be time-consuming, costly and with no guarantee of the outcome, so trying to resolve the problem directly with the online casino is always the best place to begin. This competition acts in the players’ favour, as the online casino should be willing to try to resolve the issue informally if the players have a solid case. With so many online casinos around, the competition for players is fierce, as is the desire to protect their reputations. Players should begin with the customer service team but should be prepared to speak to the senior management if they do not get any satisfaction with customer service. The best way to begin is to contact the online casino to talk the issue through. As with any kind of legal action, this is not a decision to take lightly and requires careful consideration beforehand. When this happens, it may be necessary to consider taking legal action against the online casino. Maybe they signed up with an unscrupulous casino that is not running fair games, or the casino they are with is refusing to pay out winnings. Most players enjoy their experience with no problems, but some may have reason to complain. The online gambling industry is booming, with current annual revenue estimated at almost £40bn. Online gambling is now an increasingly popular way for people to spend their leisure time.
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